Petite Women Are STILL No Longer Welcome at the Eaton Centre’s Department Stores in Toronto!!!

By Kathleen Jones, The Quirky Novelist. Please sign up for free updates at ‪http://eepurl.com/ceSobT 

This a revised version of a post originally published on October 1, 2019 at https://kathleenjones.org/page/3/

 As I observed in my earlier post, which was originally published online on October 1, 2018, petite women in Toronto are no longer welcome at the Eaton Centre’s department stores in downtown Toronto. The three department stores in and around Toronto’s Eaton Centre mall—Saks, Nordstrom, and Hudson’s Bay—still offer almost no clothing for petite women. And this situation had not improved at all when I visited these stores again in the fall of 2019.

Every woman, regardless of her shape or size or height, should be able to find chic and flattering clothes that fit. If only the fashion world felt that way.

Most women’s clothing is sized to fit a woman of about 5’5” and won’t fit shorter women properly. Just shortening a garment won’t make it fit; it needs to be entirely re-proportioned so that the neckline, waistline, pockets, and hem all sit at the appropriate place on the body.

The fashion industry offers clothing in petite sizes for women who are 5’4” and under. The average woman’s height in North America is around 5’3”. Clearly, petite women are far from rare, yet they’re offered limited choices, mostly basic styles in shoddy fabrics. And those choices, which were never extensive in the first place, have been shrinking over the last ten years, as department stores closed their petite departments.

Let’s take a closer look at the three culprits: in the Eaton Centre:

Saks

Saks continues to ignore the petite woman. No petite-sized clothing is available from their U.S. website; even worse, when I sent an email to Saks asking about their plans (if any) to carry petite-sized clothing, I did not receive a response.

Consequently, I haven’t updated my entry on Saks (below) from last year. There’s  nothing to update:

In early 2016, Saks Fifth Avenue, an American department store known for its high-end fashion offerings, opened its first store in Canada. The local media gushed about the luxurious store’s first location in Toronto’s Eaton Centre mall, noting its extensive line of exclusive designer clothing. About fifteen years ago, I used to shop at Saks when I visited the U.S. Their store in Denver’s Cherry Creek Mall had an impressive petite department—I’m 5’2.5”—with a wide range of beautiful clothing. I remember buying a petite-sized Ellen Tracy denim jacket there; it had gorgeous ivory top stitching and a blouson shape. I decided to visit the Toronto Saks store to see what all of the fuss was about. I wasn’t impressed.

The Toronto store doesn’t offer a single item—not one single item—in petite sizes. The store’s website doesn’t, either. When I emailed the store to ask about their petite sized offerings, a representative told me that (1) Saks does offer petites in some of their stores, (2) I wouldn’t be able to find petite sizes on their website (no kidding!), and (3) if I wanted to find petite clothing, I would need to contact individual stores in the U.S. Apparently, Saks abandoned its petite department in 2006 for reasons that remain unclear to this very day. When their petite-sized customers complained, the store brought back its petite department, but it seems to have disappeared again. In the meantime, they’ve expanded their plus-sized clothing department and now offer pieces by such high end labels as Eileen Fisher and Lafayette 148. Come to think of it, Lafayette 148 also makes glorious clothing in petite sizes, but you can’t buy it at Saks, or (apparently) anywhere else in Toronto, even though there are probably a lot of petite-sized Toronto women who could afford it.

Toronto’s fashion media might be in love with Saks, but I refuse to shop there, not even if I suddenly become rich, not even when their clothing goes on sale, not ever. Because I, the customer, shouldn’t have to do the work of contacting individual stores to find something, anything in my size. Obviously, the people running Saks don’t value people with bodies my size, so why on earth should I give them my hard-earned money?

The upshot: Saks obviously doesn’t want petite women to buy their clothing; they don’t even know that we exist! Don’t bother with them.

What you can do: Nothing. The people who run Saks are living on another planet.

Nordstrom

Nordstrom prides itself on the “size inclusivity” of its women’s clothing. That may (or may not) be true for Nordstrom’s U.S. stores (which I admit I haven’t visited for several years), but that’s not at all true for its Canadian stores, not by a long shot.

In October 2018, Brandon Gross, the manager for Nordstrom’s Eaton Centre location in Toronto, told me that his store planned to add petite-sized clothing by the fall of 2019. But when I re-visited that location in October 2019, I discovered that it only carried two brands—Eileen Fisher and Halogen—in petites.

When I contacted Mr. Gross to ask about Nordstrom’s plans to expand its petite offerings, he put me in touch with Whitney Buczkowski, the Divisional Retail Merchandiser, Women’s Apparel, for Nordstrom Canada. Ms. Buczkowski acknowledged the Canadian stores’ limited offerings in petites, and she told me that she does share customer feedback with the store’s merchant teams in Seattle to expand its extended size (including petite) offerings.

The upshot: Nordstrom has not, to date, lived up to its reputation as a “size inclusive” shopping destination for petite women. Of course, petite women can still order clothing online from Nordstrom’s U.S. website, but they shouldn’t have to do this! They—like taller women—need to be able to try on clothing in the store, and they shouldn’t have to bear the extra cost of having clothing shipped from the U.S. In other words, why should women be financially penalized for being short?

 What you can do: Email Whitney Buczkowski (Whitney.Buczkowski@nordstrom.com), and tell her that you want Nordstrom’s Canadian locations to expand its offerings in petite sizes. Also, let her know which petite-sized brands you would like to see in Nordstrom’s Canadian locations (refer to Nordstrom’s website at https://shop.nordstrom.com/c/womens-petite-shop?origin=topnav&breadcrumb=Home%2fWomen%2fClothing%2fPetite-Size+Clothing)

Hudson’s Bay

Last fall, my visit to the Hudson’s Bay location in the Eaton Centre was a dispiriting experience.

Believe it or not, this year’s visit, in October 2019, was even worse.

Last year, the store offered a few stray pieces in petite sizes. Now, it has nothing—and I mean NOTHING—in petites.

The Bay’s online petite offerings have also gotten worse. Once upon a time (just a year or two ago), you could buy Lauren Ralph Lauren clothing in petite sizes from the Bay, not only online but also in many of its stores. Not anymore. The Bay has removed all RLR petites from its website and stores, but continues to offer RLR clothing in Misses and Plus sizes! And (of course), the store does not offer any other designer petite brands (save for a few pieces from Eileen Fisher).

I emailed Richard Montgomery, Vice-President and General Manager, to ask him about the lack of petite clothing at the Bay’s Eaton Centre store. Mr. Montgomery forwarded my email to the store’s Senior Vice-President for Ladies’ Wear; he promised to pass on her comments. To date, I have not heard back from him.

The upshot: Petite women who are unwilling to settle for unsophisticated, poorly made, and (mostly) synthetic clothing should look elsewhere.

What you can do: Email Richard Montgomery, Vice-President and General Manager (richard.montgomery@hbc.com) and ask him about the lack of petite clothing at the Bay’s Eaton Centre store and about the absence of quality petite clothing on the store’s website.

Petite women, it’s all about self-respect. Don’t shop at the Eaton Centre’s department stores (Saks, Nordstrom, and Hudson’s Bay) until they start to offer a decent selection of quality petite-sized clothing, and don’t shop at any other store that refuses to carry clothing in your size range.

 If you want to purchase good quality clothing that actually fits you, try Neiman Marcus (online), Talbots, or my personal favourite, Brooks Brothers, which carries some of the fashion-forward items from its Zak Posen line in petite sizes. A lot of the clothing from Brooks’ regular-sized Red Fleece line fits petites well, too. Custom-made clothing (from a dressmaker or tailor) is another option.

Please share your experiences. Did you contact Saks, Nordstrom, and Hudson’s Bay? If so, how did they respond?

Visit Kathleen Jones, The Quirky Novelist, online at https://kathleenjones.org/ or on Twitter at https://twitter.com/joneslepidas and sign up for free updates at ‪http://eepurl.com/ceSobT  Kathleen’s first novel, Love Is the Punch Line, a midlife romance set in the world of stand-up comedy, is available NOW, in trade paperback and ebook from Amazon.com (https://www.amazon.com/Love-Punch-Line-Kathleen-Jones-ebook/dp/B07BYNX7BM/ref=sr_1_1?s=books&ie=UTF8&qid=1525812415&sr=1-1&keywords=love+is+the+punch+line) and Indigo Books and Music (https://www.chapters.indigo.ca/en-ca/books/love-is-the-punch-line/9781945181337-item.html?ikwid=love+is+the+punch+line&ikwsec=Home&ikwidx=0) Visit the Love Is the Punch Line Media Room at https://kathleenjones.org/media-room/

 

Petite Women Are No Longer Welcome at the Eaton Centre’s Department Stores in Toronto

By Kathleen Jones, The Quirky Novelist. Please sign up for free updates at‪http://eepurl.com/ceSobT 

Petite women in Toronto are no longer welcome at the Eaton Centre’s department stores in downtown Toronto. The three department stores in and around Toronto’s Eaton Centre mall—Saks, Nordstrom, and Hudson’s Bay—offer almost no clothing for petite women.

Every woman, regardless of her shape or size or height, should be able to find chic and flattering clothes that fit. If only the fashion world felt that way.

Most women’s clothing is sized to fit a woman of about 5’5” and won’t fit shorter women properly. Just shortening a garment won’t make it fit; it needs to be entirely re-proportioned so that the neckline, waistline, pockets, and hem all sit at the appropriate place on the body.

The fashion industry offers clothing in petite sizes for women who are 5’4” and under. The average woman’s height in North America is around 5’3”. Clearly, petite women are far from rare, yet they’re offered limited choices, mostly basic styles in shoddy fabrics. And those choices, which were never extensive in the first place, have been shrinking over the last ten years, as department stores closed their petite departments.

Let’s take a closer look at the three culprits: in the Eaton Centre:

Saks

In early 2016, Saks Fifth Avenue, an American department store known for its high-end fashion offerings, opened its first store in Canada. The local media gushed about the luxurious store’s first location in Toronto’s Eaton Centre mall, noting its extensive line of exclusive designer clothing. About fifteen years ago, I used to shop at Saks when I visited the U.S. Their store in Denver’s Cherry Creek Mall had an impressive petite department—I’m 5’2.5”—with a wide range of beautiful clothing. I remember buying a petite-sized Ellen Tracy denim jacket there; it had gorgeous ivory top stitching and a blouson shape. I decided to visit the Toronto Saks store to see what all of the fuss was about. I wasn’t impressed.

The Toronto store doesn’t offer a single item—not one single item—in petite sizes. The store’s website doesn’t, either. When I emailed the store to ask about their petite sized offerings, a representative told me that (1) Saks does offer petites in some of their stores, (2) I wouldn’t be able to find petite sizes on their website (no kidding!), and (3) if I wanted to find petite clothing, I would need to contact individual stores in the U.S. Apparently, Saks abandoned its petite department in 2006 for reasons that remain unclear to this very day. When their petite-sized customers complained, the store brought back its petite department, but it seems to have disappeared again. In the meantime, they’ve expanded their plus-sized clothing department and now offer pieces by such high end labels as Eileen Fisher and Lafayette 148. Come to think of it, Lafayette 148 also makes glorious clothing in petite sizes, but you can’t buy it at Saks, or (apparently) anywhere else in Toronto, even though there are probably a lot of petite-sized Toronto women who could afford it.

Toronto’s fashion media might be in love with Saks, but I refuse to shop there, not even if I suddenly become rich, not even when their clothing goes on sale, not ever. Because I, the customer, shouldn’t have to do the work of contacting individual stores to find something, anything in my size. Obviously, the people running Saks don’t value people with bodies my size, so why on earth should I give them my hard-earned money?

Nordstrom

Several months later, in September 2016, Nordstrom opened in the Eaton Centre; once again, the local media greeted the new store with fawning coverage. In the U.S., Nordstrom is known for its reasonable selection of designer petite clothing, but when I visited the Eaton Centre store in September 2018, I discovered that it offers NO designer petites; in fact, the store’s only petite offerings were a few pieces by Halogen. A clerk in the store reassured me that I could still purchase designer petites online from Nordstrom . . . as long as I was willing to pay a lot of extra money for shipping and duties! No thanks! Petite women—like other shoppers—need to be able to try on clothing in the store, and they shouldn’t have to bear the extra cost of having clothing shipped from the U.S.

Petite-sized women who live in Toronto should have the option of purchasing quality clothing (including designer clothing) in their size range. Their counterparts in the U.S. already have that option. They should also be able to find petite-sized clothing in Nordstrom’s stores. The Eaton Centre Nordstrom made the mistake of combining misses and petite-sized clothing into one department; shoppers weren’t aware that the store carried petites because they couldn’t see them. Petite shoppers should have had their own department within the store.

I contacted Brandon Gross, the manager of the Eaton Centre, and expressed my concerns about Nordstrom’s limited petite-sized offerings, but have not yet received a reply.

Hudson’s Bay

The biggest disappointment, however, was the Hudson’s Bay store across the street from the Eaton Centre. When I visited the store in September 2018, I was shocked to discover that it will no longer be carrying any petite sizes at all! NO PETITE SIZES IN THE BIGGEST BAY STORE IN CANADA!!! The only petite clothing left in the store was a sad-looking rack of left-over items in the Lord and Taylor section (see the attached photo). When I wrote a letter to the Bay to protest this decision, I received a call from Richard Montgomery, who promised to pass my letter on to the store’s buyers. Meanwhile, a clerk at the Eaton Centre store reassured me that I could still purchase petite-sized clothing from the Bay’s website. That site, however, offers limited options for petite women, and almost nothing in the designer category, with the exception of Lauren Ralph Lauren, which is no longer available in petite sizes at the Bay store at Yonge and Bloor.

So, what can petite women do about this?

  1. Write to Nordstrom, and Saks/Hudson’s Bay, and tell them you want better options for petite women at their stores (especially at the Eaton Centre): (1) Ask for special petite clothing departments at those stores. (2) Ask them to carry some of the quality designer-petite lines available in the U.S. and list those lines (Eileen Fisher, Johnny Was, Nic and Zoe, Caroline Rose, Joan Vass, Go Silk, Misook, Michael Michael Kors, which are carried in the U.S. by Neiman Marcus and Nordstrom).
  2. Send your message by snail mail, not email. Snail mails are taken more seriously:
  • Nordstrom: Brandon Gross, Store Manager, Eaton Centre, 260 Yonge Street, Toronto, Ontario M5B 2L9
  • Saks and Hudson’s Bay (Hudson’s Bay now owns Saks): Richard Montgomery, Vice-President, HBC, 8925 Torbram Road, Brampton, Ontario L6T 4G1
  1. Don’t shop at the Eaton Centre department stores (Saks, Nordstrom, and Hudson’s Bay) until they start to offer a decent selection of quality petite-sized clothing.
  2. Don’t shop at any other store that refuses to carry clothing in your size range.

Petite women, it’s all about self-respect. If you want to purchase good quality clothing, try Neiman Marcus (online), Talbots, or my personal favourite, Brooks Brothers, which carries some of the fashion-forward items from its Zak Posen line in petite sizes. A lot of the clothing from Brooks’ regular-sized Red Fleece line fits petites well, too. Custom-made clothing (from a dressmaker or tailor) is another option.

Please share your experiences. Did you contact Saks, Nordstrom, and Hudson’s Bay? If so, how did they respond?

Visit Kathleen Jones, The Quirky Novelist, online at https://kathleenjones.org/or on Twitter at https://twitter.com/joneslepidasand sign up for free updates at ‪http://eepurl.com/ceSobT Kathleen’s first novel, Love Is the Punch Line, a midlife romance set in the world of stand-up comedy, is available NOW, in trade paperback and ebook from Amazon.com (https://www.amazon.com/Love-Punch-Line-Kathleen-Jones-ebook/dp/B07BYNX7BM/ref=sr_1_1?s=books&ie=UTF8&qid=1525812415&sr=1-1&keywords=love+is+the+punch+line)and Indigo Books and Music (https://www.chapters.indigo.ca/en-ca/books/love-is-the-punch-line/9781945181337-item.html?ikwid=love+is+the+punch+line&ikwsec=Home&ikwidx=0)Visit the Love Is the Punch LineMedia Room at https://kathleenjones.org/media-room/